How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. Provide accurate billing, shipping, and payment details to complete your purchase.

What payment methods do you accept?
We accept major credit cards and other payment options available at checkout.

How long does order processing take?
Orders are processed within 14–21 business days. Processing does not occur on weekends or holidays.

What are the shipping times?
Domestic (US): 4–6 business days after processing
International: 14–21 business days, depending on customs clearance and destination

Do you ship worldwide?
We ship internationally, but not to South America (except Brazil) or Sub-Saharan Africa (except South Africa).

Will I receive tracking information?
Yes! Once your order ships, you’ll receive an email with a tracking number. Updates may take 1–2 business days to appear.

What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, with tags, in original packaging, and accompanied by proof of purchase.

How do I start a return?
Contact us at independentsolar.store@outlook.com. If approved, we’ll send you a return shipping label and instructions.

Are there items that cannot be returned?
Non-returnable items include perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards.

How do exchanges work?
Return your item and place a new order once your return is accepted.

What about EU customers?
EU customers have a 14-day cooling-off period to cancel or return orders for any reason.

When will I receive my refund?
Approved refunds are processed within 10 business days. If more than 15 business days have passed, contact us at independentsolar.store@outlook.com.

What if my order arrives damaged or incorrect?
Inspect your order upon arrival and contact us immediately so we can resolve the issue.

What if my package is lost or delayed?
We are not liable for lost or delayed shipments, but we’ll assist you in contacting the carrier and resolving the issue.

For any questions about orders, returns, or shipping, reach out to us at:
Email: independentsolar.store@outlook.com